This Privacy Policy explains how Visit Mena (“we,” “us,” “our”) collects, uses, and shares information about visitors to https://visitmena.com (the “Site”) and our related pages, features, and downloads.
Who we are
Legal entity: City of Mena Advertising & Promotion Commission (Visit Mena)
Contact email: pasha@visitmena.com
Postal address: 524 Sherwood Ave A Mena, AR 71953
1) Information We Collect
a) Information you provide
- Forms (e.g., contact, event submissions, funding/business forms): name, email, phone, organization, message, and any files you upload.
- Event-related data (if enabled via The Events Calendar): event details you submit; attendee information only if ticketing is used.
- Downloads (via WP Download Manager): we may record download events (e.g., file name, date/time, IP address).
b) Information collected automatically
- Usage & device data: IP address, browser type, pages viewed, referring/exit pages, timestamps.
- Cookies & similar technologies: see Cookies & Tracking below.
c) Information from third parties/embeds
- Social media embeds (via Smash Balloon for Instagram/Facebook): when you view embedded posts, those platforms may collect data per their own policies.
- Maps (Google Maps via ACF): Google may process IP address, device, and interaction data.
- Video (e.g., YouTube/Vimeo embeds, if used): the video provider may collect viewing data.
2) How We Use Information
- Provide, maintain, and improve the Site and its content.
- Respond to inquiries, requests, and form submissions.
- Publish event or attraction information you submit (where intended).
- Analyze Site usage and performance (e.g., analytics).
- Maintain security, prevent abuse, and comply with laws.
- Communicate with you about updates, programs, or opportunities (with your consent where required).
Legal bases for EU/UK visitors: performance of a contract, our legitimate interests (to operate and secure the Site), consent (for non-essential cookies/marketing), and compliance with legal obligations.
5) Data Retention
We retain information for as long as needed to fulfill the purposes above, then delete or anonymize it. Typical retention periods:
- Form submissions: up to 24 months (or as required by records policies).
- Server logs: up to 90 days for security and troubleshooting.
- Analytics data: per the analytics provider’s retention controls (e.g., 14–26 months).
6) Your Rights & Choices
Depending on your location, you may have rights to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Delete your data (subject to legal/operational exceptions).
- Object or restrict certain processing.
- Portability of your data.
- Withdraw consent where processing relies on consent.
How to exercise rights: email us at pasha@visitmena.com with “Privacy Request” in the subject. We’ll verify your identity and respond within the time required by applicable law.
US State Privacy Rights (CA/CO/CT/UT/VA and similar)
Residents may have additional rights (access, deletion, correction, portability, and to opt-out of targeted advertising or “sharing” for cross-context behavioral advertising). We do not sell personal information.
To request an opt-out of targeted advertising (if applicable), contact pasha@visitmena.com. California residents may designate an authorized agent to make requests on their behalf.
EU/UK Visitors
You may lodge a complaint with your supervisory authority. Our lawful bases are listed in Section 2.
7) Children’s Privacy
The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us to request deletion.
8) Security
We use administrative, technical, and physical safeguards appropriate to the risk (e.g., HTTPS, least-privilege access, routine updates). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
9) International Transfers
If you access the Site from outside the United States, your information may be processed in the U.S. and other countries that may have different data protection laws than your jurisdiction. Where required, we implement appropriate safeguards (e.g., standard contractual clauses).
10) Third-Party Services We Use (Typical for This Site)
- WordPress + Avada (site platform/theme)
- Advanced Custom Fields (ACF) (content fields)
- Gravity Forms (forms)
- The Events Calendar (events; attendee data only if ticketing is used)
- Smash Balloon (Instagram/Facebook embeds)
- WP Download Manager (document downloads; may log IP/time)
- Google Maps (interactive maps)
- Analytics (e.g., Google Analytics, if enabled)
Each third party processes data under its own privacy policy.
11) Do Not Track
Your browser may offer a “Do Not Track” (DNT) setting. Our Site does not currently respond to DNT signals. You can use the cookie controls described above and platform opt-outs.
12) Changes to This Policy
We may update this Policy from time to time. The “Last updated” date at the top reflects the latest revision. Continued use of the Site after changes means you accept the updated Policy.
13) Contact Us
If you have questions or wish to exercise your privacy rights, contact:
Email:pasha@visitmena.com
Mail: 524 Sherwood Ave A Mena, AR 71953
Phone (optional): (479) 394-8355